Support and Services
Technical Support & Professional Services
BlueUp always provides its customers with technical documentation and basic Technical Support, included with the supply of hardware and software products. This support covers clarification of product features, general configuration guidance, and useful information for their correct use.
When a request requires more in-depth assistance—such as application analysis, solution design, system sizing, integration, customized configurations, or support during installation and commissioning—customers can access BlueUp Professional Services, delivered directly by our technicians and engineers.
BlueUp Professional Services help customers, partners, and system integrators to:
• reduce development and integration time;
• avoid design and configuration errors;
• identify the most suitable solution more quickly;
• make full use of BlueUp product features;
• reduce risks during installation and commissioning.
Three modes of service
Choose the support model that best suits your needs
Technical Support Standard
Included
F r e e
To use BlueUp products correctly and manage any anomalies.
- Online technical documentation
- Manuals, guides and FAQs available
- Product clarifications
- Standard configurations
- Troubleshooting
- Email support
- Reply within 5 business days
Professional Services for Projects
For specific project
U p o n r e q u e s t
Specialist support for design, integration, installation and commissioning.
- Project requirements analysis
- System sizing and design
- HW and SW architecture definition
- API customization and integration
- Design and installation support
- Technical support via email and/or telephone
- Response within 1 business day
Professional Services Pack
Flexible
P r e p a i d
A prepaid package of hours to access BlueUp expertise when needed.
- Specific technical consulting
- Advanced support for HW and SW products
- Technical support for design and integration
- Log and configuration analysis
- Remote technical calls
- Technical support via email and/or telephone
- Response within 1 business day